Privacy Policy

Your privacy matters to us. We are committed to protecting the personal information you share with us and to handling it responsibly throughout your retreat experience.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you register for, communicate with us about, or participate in our wellness retreats.

Information we collect

Before or at the time we collect personal information, we will explain why the information is needed and how it will be used.

Depending on your interaction with us, this may include information such as your name, contact details, booking and payment information, travel details, emergency contact information, dietary requirements, accessibility needs, and other information you voluntarily provide to help us prepare for your retreat experience.

How we use your information

We collect and use personal information only for the purposes we have communicated to you or for other legitimate purposes permitted by law.

Your information may be used to:

- Process and manage your retreat booking

- Communicate with you about your reservation and retreat arrangements

- Organise accommodation, meals, activities, transfers, and other retreat services

- Respond to questions, requests, or support needs

- Take reasonable steps to support your safety and wellbeing during the retreat

- Meet legal, regulatory, accounting, or administrative requirements

- Improve our retreat services and guest experience

We will not use your personal information for unrelated purposes without your consent where consent is required.

Health and wellness information

Some retreat activities may involve information relating to your health, dietary needs, allergies, accessibility requirements, or wellbeing. Where we request this information, it will be used only where reasonably necessary to help us plan and provide the retreat experience safely and appropriately.

We will handle sensitive personal information with appropriate care and security and will only collect, use, or share it where permitted by applicable law or where you have provided the necessary consent.

How long we keep your information

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, or comply with legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

How we collect information

We collect personal information through lawful and reasonable means. This may include information you provide through our website, registration or booking forms, email, telephone, payment platforms, or direct communication with our retreat team.

Where appropriate, we will obtain your consent before collecting or using personal information.

Accuracy of information

We aim to keep personal information accurate, complete, and up to date where it is necessary for the purposes for which it is used.

If any of your information changes or you believe the information we hold about you is inaccurate, please contact us so that we can review and update it where appropriate.

Protecting your information

We take reasonable administrative, technical, and organisational measures to protect personal information against loss, theft, unauthorised access, disclosure, copying, use, alteration, or destruction.

Access to personal information is limited to individuals and service providers who need it for legitimate retreat, business, or legal purposes.

Where we work with third-party service providers, such as payment processors, booking platforms, accommodation providers, transport providers, or technology services, information will only be shared where reasonably necessary to provide the relevant service or meet our legal obligations.

Your privacy rights

Depending on where you are located and the laws that apply to you, you may have rights regarding your personal information, including the right to request access to information we hold about you, ask us to correct inaccurate information, request deletion where legally permitted, or withdraw consent where processing is based on consent.

To exercise any applicable privacy rights or ask questions about how we handle your information, please contact us using the contact details provided on our website.

Our commitment

We are committed to handling personal information responsibly and respectfully. We will continue to review our practices and take reasonable steps to maintain the privacy and security of information entrusted to us by our retreat guests, participants, and community.

This Privacy Policy may be updated from time to time to reflect changes to our services, legal requirements, or privacy practices. The latest version will be made available on our website.